the customer is not always right

Bonobos Changes Their Return Policy (again)

December 17, 2013 By Joe | Heads up: Buying via our links may result in us getting a commission. Also, we take your privacy rights seriously. Head here to learn more.

And good for them.

Style Poll: Returns & Exchanges deadlines

September 24, 2012 By Joe | Heads up: Buying via our links may result in us getting a commission. Also, we take your privacy rights seriously. Head here to learn more.

Bonobos has set a deadline for returns… a full year.

The Facebook Whiney Customer Phenomenon

March 29, 2011 By Joe | Heads up: Buying via our links may result in us getting a commission. Also, we take your privacy rights seriously. Head here to learn more.

Tracking the attention hungry & sometimes angry customer on Facebook. Warning: PG-13ness ahead.